Smartify Gifts Return Policy - Smartify Gifts and Gadgets

Smartify Gifts Return s Refund Policy

At Smartify gifts, we believe gifting should bring joy — not confusion or frustration. That’s why we’ve crafted a return and refund policy that’s as transparent and customer-

friendly as possible, while also protecting the integrity of our creative work.

Eligibility for Return

We accept returns for most products under the following conditions:

The return request is made within 7 calendar days of receiving the
The product is unused, unopened, and in its original
All original tags, labels, and accessories must be
The item is not a customized, personalized, or made-to-order

Items Not Eligible for Return

To protect hygiene, originality, and personalization, we do not accept returns or refunds for:

Customized or personalized items (e.g. names, photos, engravings, printing)
Perishable gifts (e.g. food baskets, flowers, chocolates)
Seasonal items (e.g. Eid/Christmas/New Year specials)
Gift cards or vouchers
Items marked as Final Sale or Non-returnable

Note: If any of the above items arrive damaged or defective, we’ll happily replace them after verification.

Refunds – When s How

Once your return is received and inspected, we’ll notify you of approval or
Approved refunds will be issued to your original payment
Please allow 5–7 business days for the amount to reflect in your
Shipping charges (if applicable) are non-refundable unless the return is due to an error on our part.

Exchanges

We offer exchanges for the same product in cases of:

Wrong item received
Product received with damage or manufacturing defect

If you prefer a different product altogether, you may request a return (if eligible) and place a new order.

Return Shipping s Responsibility

If the return is due to a change of mind, the customer is responsible for return shipping
For damaged, defective, or incorrect items, we’ll cover the return shipping and guide you through the process.
Returned items must be securely We are not responsible for items lost or damaged during return transit.

How to Start a Return

Contact our support team on WhatsApp: 0308 4202397 within 2–3 days of receiving your order.
Share your order number, reason for return, and photos/videos (if needed).
Our team will review your request and provide step-by-step

Important Reminders

Returns without prior approval will not be
We reserve the right to deny any return or refund request that doesn’t meet our conditions.
For COD (Cash on Delivery) orders, refunds will be made via bank transfer or store credit after verification.